Reference

Our Terms and Conditions for Your Account

These terms set out how your account on griya77 works — what we commit to, what we ask of you, and how transactions via DANA, OVO, and GoPay are handled.

Account eligibility rulesDANA, OVO, GoPay transaction termsWallet verification requirementsAccount suspension conditionsApplicable jurisdiction notice

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CONTACT CHANNELS

Reach Us About These Terms

Questions about how these terms apply to your account? Our support team handles account and policy queries around the clock. Reach us through live chat inside your account dashboard, or send a message via our official email channel. For wallet-related disputes involving DANA, OVO, or GoPay transactions, include your transaction reference number so we can resolve it faster.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through a combination of OTP verification on login, wallet-linked identity checks when you connect DANA, OVO, or GoPay, and session monitoring to flag unusual access. We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a review of the data we hold by contacting support through your account dashboard. We do not share your personal account details with third parties outside of what is required to process your wallet transactions.

OTP Login Verification

Every login triggers a one-time code sent to your registered contact. This step keeps your account accessible only to you, even if your password is compromised.

Wallet Identity Check

When you link DANA, OVO, or GoPay, we verify that the wallet name matches your registered account. Mismatches are flagged before any transaction is processed.

Data Retention Policy

We keep your account records while your account is open and for a defined period after closure. You may request access to or deletion of your data via support.

Third-Party Data Limits

Your account details are shared only with DANA, OVO, or GoPay as needed to complete your transactions. No marketing or unrelated data sharing takes place.

What These Terms Cover

griya77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on griya77, you agree to the conditions described here. These terms apply to all account activity, including deposits and withdrawals processed through DANA, OVO, and GoPay. We may update these terms when our services change; continued use of your account after any

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update means you accept the revised version. We will notify you of material changes through your registered account contact. Eligibility to use griya77 depends on the laws of your region — if local law does not permit access to this type of service, these terms do
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not grant you that right. You are responsible for confirming that your use is lawful where you are located. Account holders in Yogyakarta and Batam, like all others, are subject to the same eligibility conditions. Wallet-linked transactions are processed according to the rules of the respective
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payment provider alongside our own. We reserve the right to suspend or close accounts that breach these terms, including cases of fraudulent wallet activity or misuse of account credentials.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

Here are the questions we hear most often about how these terms work in practice — covering your rights, wallet transactions, account access, and how to get changes made.

Access depends on whether local law in your region permits this type of service. Where it is permitted, you may open an account and use DANA, OVO, or GoPay to transact.

We notify you through your registered account contact before material changes take effect. Continuing to use your account after that point means you accept the updated terms.

Contact our support team via live chat or email with your account ID. We will confirm what data we hold and provide it within a reasonable timeframe under applicable rules.

Accounts may be suspended for fraudulent wallet activity, mismatched DANA, OVO, or GoPay identity details, or repeated breach of the conditions set out in these terms.

Only with the relevant wallet provider to process your transaction. We do not pass your payment details to unrelated third parties or use them for marketing purposes.

Reach our support team via live chat and provide your transaction reference number. We will investigate with the relevant wallet provider and update you on the outcome.

Our Terms and Conditions for Your Account

Reach Us About These Terms

How We Protect Your Account and Data

Common Questions About Our Terms

01 Can I use griya77 if I am in Indonesia?

02 What happens if griya77 updates these terms?

03 How do I request a copy of the data griya77 holds on my account?

04 What can cause my account to be suspended under these terms?

05 Are my DANA, OVO, or GoPay transaction details shared with anyone?

06 How do I dispute a transaction that I believe was processed incorrectly?

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